About the Job & Shakudo

At Shakudo, we pride ourselves on our innovative approach and commitment to helping data-driven organizations develop, scale, deploy, and maintain their data stack. We offer a comprehensive end-to-end data platform, integrating top-tier open-source tools into fully managed components, reducing operational overhead and costs for our clients. We are dedicated to fostering positive, lasting change and are seeking an enthusiastic Operations Associate/Manager to contribute to our mission and expand the foundation of our fast-growing business.

As an Operations Associate/Manager at Shakudo, you will be integral to our operations teams, engaging in diverse tasks that drive client success. You will support internal team coordination, gather and analyze data, manage client relationships, and develop actionable recommendations. You will also present findings to client management and work alongside client teams to implement strategies. The ideal candidate is a versatile, proactive problem solver who thrives in a dynamic environment and is eager to tackle both detailed tasks and large-scale challenges. Your ability to adapt, wear multiple hats, and contribute to a collaborative team will be essential to our success.

What You'll Do

• Analyze and interpret large datasets using SQL to support data-driven decision-making and uncover insights. Experience with Python would be a plus.
• Develop and implement scalable data models and analytics workflows, providing actionable insights to optimize company strategies & analyze operational and financial results and key performance metrics to support decision-making including creation of data visualizations and presentations.
• Own critical customer operations processes and projects to ensure a best-in-class customer experience.
• Build and maintain trust-based relationships with clients. Understand and address their needs to enhance their organizational effectiveness.
• Support customer growth through design and execution of sales enablement processes and materials.
• Work collaboratively within diverse teams to develop and implement solutions. Facilitate productive discussions and help guide teams towards achieving optimal results.
• Perform data analysis to identify revenue and cost optimization opportunities and develop and execute initiatives to achieve them.
• Analyze operational and financial results and key performance metrics to support decision-making including creation of data visualizations and presentations.
• Communicate complex ideas and recommendations clearly and persuasively to various audiences, including the leadership team.
• Prioritize and execute core and ad-hoc projects in support of strategic initiatives and to enable sound, data-driven business decisions.
• Jump into any area of the business that requires resourcing and problem solving.

Requirements

• 2+ years of experience in operations, analytics, management consulting or finance.
• Proven ability to work effectively in diverse teams and with clients.
• Bachelor’s degree in Engineering, Business, or a related field.
• Exceptional analytical and communication skills.
• Bias for action and ownership mentality.
• Comfort with ambiguity and operating in a fast-paced environment.
• Ability to work full-time from our Toronto office.
• 1-2 years of startup experience at a venture backed B2B company.
• Industry experience with a proven track record of resourcefulness is a strong plus.

Shakudo is an equal opportunity employer and encourages candidates of all backgrounds to apply. We foster diversity and inclusivity and welcome applications from a broad range of backgrounds and experiences.