Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of our growing team, we’re hiring an HR Coordinator to join our small but mighty People and Culture ("P&C") team. In this position, you'll ensure the smooth and efficient operation of Maple’s HR processes by maintaining and administering our HR systems, documentation, and workflows. Your responsibilities will include processing payroll, coordinating benefits, administering HR systems, and managing equity administration. You'll play a key role in supporting employee relations and engagement initiatives, assisting with compliance and policy updates, and contributing to various People and Culture projects. Additionally, you will provide front desk coverage as needed on in-office days.

Critical to your success in this role will be your ability to navigate complex HR systems, maintain precise and organized records, and provide exceptional support to employees and stakeholders. You will need to be highly organized, detail-oriented, and capable of managing multiple tasks simultaneously while ensuring a high level of accuracy. Your strong communication skills, both written and verbal, will be essential in ensuring smooth coordination across the P&C team and with other departments. Additionally, your process-oriented mindset and digital literacy will be vital in handling the systematic aspects of payroll, benefits, and spreadsheet management.

12 – 18 MONTH DELIVERABLES

Within the first 90 days, you will demonstrate a high level of autonomy in maintaining day-to-day HR operations, providing exceptional support to employee queries, and addressing requests promptly and professionally. You will familiarize yourself with all People & Culture tools and technologies, fully oversee HRIS (BambooHR) administration and coordinate all payroll administration. Additionally, you will support HR initiatives and projects, contributing to the delivery of outcomes within established timelines.

Over the next 12 to 18 months, you will be responsible for optimizing HR processes to enhance efficiency and accuracy, particularly in payroll processing, benefits coordination, and HR systems management. You will collaborate with the Manager, P&C to update HR policies and procedures, ensuring alignment with best practices and legal requirements. Your success in this role will be measured by your ability to maintain accuracy in HR data, manage all data inputs and changes within agreed SLAs, and support employee relations improvements, contributing to increased employee engagement scores and a positive workplace culture.

CANDIDATE PROFILE

2+ years of work experience in people operations, with proven experience as an HR Administrator or Coordinator or as a Payroll and Benefits Administrator.
Bachelor's degree in Human Resources, Business Administration, or a related field.
Exceptional organizational, execution, and communication skills.
High attention to detail with a deep sense of accountability in managing timelines and meeting deadlines.
Proven experience with Google Suite or Microsoft Office, with advanced knowledge of Sheets or Excel.
Proficiency in a variety of HR tools and technologies, including HRIS (BambooHR preferred).
Previous experience supporting and coordinating key HR programs, such as performance and compensation cycles and training sessions, is considered an asset.
Previous experience in a start-up and/or SaaS environment is an asset.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.

KEY COMPETENCIES

Communication
Attention to Detail
Organization skills
Digital Literacy
Time Management
Process Orientation

CULTURE AND ORGANIZATIONAL FIT

The Maple team is:

Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

WORKING AT MAPLE

We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.

In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more.
Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

OTHER

Job type: Full-time
Hiring manager: Director, People and Culture
Location: Hybrid, 225 Richmond St W #201, Toronto, ON M5V 1W2
Start date: October/November 2024
Vacation: 3 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.

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