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Field Service Engineer

Xtract AI

Xtract AI

New York, NY, USA
Posted on Tuesday, July 25, 2023

At Xtract One (TSX: XTRA), our vision is to create a world where great experiences and safety work together. Through a people focused and collaborative approach, we leverage purpose-built AI to create transformative technology solutions that deliver exceptional experiences, safer environments, and informed operational insights for our customers, and their patrons and staff.

Summary:

The Field Service Engineer reports to the Director, Customer Success, and is part of the Operations, Customer Success team, responsible for the installations, configurations, testing and support of client-site Multi-Sensor Gateway installations. Candidate location is somewhat flexible in the North East territory.


Responsibilities:

  • Installation and configuration of Xtract One's SmartGateway system.
  • Demonstrating the technology for perspective customers.
  • Installation and configuration of Xtract Server Platform.
  • Testing equipment, connections, and signals; identify and correcting problems.
  • Log user issues and communicate issues with the Development team.
  • Draw and outline setup location so customers can better visualize their operations
  • Train customers on how to use the products.
  • Participate in the service on-call (after hours standby and response) rotation responsibilities.
  • Completes job status reports, travel expense reports, safety logs, markups for as-built drawings, test reports and other documentation as required.

Requirements:

  • Diploma/Certificate in Electronics from a technical institute or equivalent work experience as a security or building controls system installer, technology services, or similar.
  • Strong customer service and communication skills.
  • IT systems configuration and management experience.
  • Ability and willingness to travel between 25% - 50% of the time.
  • Experience with Python and or scripting is an asset.
  • Experience with AutoCAD is an asset.

Terms:

Full time position with comprehensive health benefits plan and stock options.

*Xtract One is an equal opportunity employer. To learn more about Diversity and Governance policies, please visit https://patriot1tech.com/about/governance/