Director of Account Management & Customer Success

Remini | Remote (U.S. Hours, EST)

About UsRemini is a fast-growing, bootstrapped Israeli startup helping early childhood centers run smarter and more efficiently.With a tight-knit team of under 10 and hundreds of loyal schools across the U.S., we’re growing quickly—and we’re ready to level up how we engage, retain, and grow our customer relationships.We’re looking for a Director of Account Management & Customer Success who:

• Loves working directly with customers
• Understands how to drive expansion, retention, and revenue at scale
• Will help shape the next phase of our journey

What You’ll Do

• Own Customer Relationships: Build trust and become a strategic partner for U.S. clients.
• Drive Retention & Expansion:
• → Proactively manage renewals and upsells
• → Identify growth moments and contribute directly to revenue targets
• Scale Customer Operations:
• → Build systems, playbooks, and automations
• → Support hundreds (soon thousands) of centers efficiently and personally
• Onboard with Impact:
• → Train school staff, ensure smooth adoption, and accelerate time-to-value
• Collaborate Cross-Functionally:
• → Be the voice of the customer with product, marketing, and support
• Analyze & Optimize:
• → Track success metrics, churn risks, and revenue opportunities
• → Own your results
• Support GTM Growth:
• → Work with founders and sales to scale SaaS processes and support customer expansion

Who You Are

• 4+ years in SaaS (EdTech a plus), with a strong sales mindset
• Experienced in scaling post-sale operations in a growing SaaS business
• A strategic relationship builder who aligns customer goals with business outcomes
• A clear communicator, great with non-technical users
• Data-oriented — love dashboards and customer health metrics
• Tech-savvy — familiar with CRMs, analytics, and automation tools
• Comfortable wearing multiple hats in a small, fast-moving team
• Bonus: Sales experience, SQL, experience supporting U.S. clients remotely

What We Offer

• 💥 Impact: Lead how we grow and retain our customer base
• 💰 Compensation: Competitive salary, bonuses + equity
• 🚀 Growth: Work that drives company success
• 🌍 Remote Flexibility: Work from anywhere on U.S. EST hours



💡 Final Note

We’re not just looking for someone to manage accounts—we’re looking for someone to scale a revenue-centered success motion with heart, strategy, and hustle.

🎯 To apply, send your resume and a short note to [email address] explaining why you’re the right fit.