Oxford Nanopore has developed a new generation of nanopore-based sensing technology for faster, information-rich, accessible and affordable molecular analysis. The technology is used to understand and characterise the biology of humans, animals, plants, bacteria, viruses, and diseases such as cancer. By enabling biological insights, we strive to improve life on Earth and beyond.

Field Applications Specialist

France

Southern Region,

Oxford Nanopore Technologies Ltd. (ONT)

Are you a highly driven, motivated scientist with a passion for cutting-edge technology and exceptional customer service?

Join the Applications Support team at Oxford Nanopore Technologies (ONT) as a Field Applications Specialist (FAS). This exciting and challenging role is perfect for someone with a strong commitment to customer service and satisfaction who wants to play a crucial role in advancing scientific research.

You will be instrumental in ensuring the successful application of ONT's groundbreaking products within the scientific community, working closely with our sales team to position ONT as the preferred supplier of solutions for their research.

The Opportunity

Reporting to the Associate Director of Field Applications (Southern Region), this highly technical and customer-facing role involves providing high-quality technical expertise, consultancy, and representation for Oxford Nanopore Technologies Ltd.

What You’ll Do (Key Responsibilities)

• Work closely with the sales team, providing effective technical expertise and back-up support to customers and prospective customers within your territory (and other regions).
• Provide pre-sales support, including delivering presentations, seminars, and technical calls.
• Support customers through all stages of technology adoption, including experimental design, use of ONT’s software, and data analysis.
• Offer specialized expertise to assist with complex and highly technical customer inquiries, focusing on ONT’s technology.
• Manage key customer relationships from a technical perspective to ensure success using Oxford Nanopore products.
• Participate in the organization and running of seminars, exhibitions, and similar activities at key accounts and congresses.
• Track, record, and document all technical inquiries into the CRM system.
• Monitor market developments and competition, reporting your findings to the wider team.
• Liaise with the Technical Support and Customer Solutions Departments as required.

What You’ll Bring (Qualifications & Experience)

• Educational Background: A PhD in life sciences (Genetics, Molecular Biology, Cell Biology, or related fields) or equivalent commercial experience.
• Commercial Experience: Previous commercial experience in a support or customer-facing role is required.
• Technical Expertise:
  • A solid background in laboratory experience with proven knowledge of genetics and molecular/cell biology.
  • Theoretical and practical experience in novel experimental design, sample preparation methodologies (e.g., DNA isolation, fragmentation), and appropriate data analysis.
• Skills & Attributes:
  • Strong commitment to customer service and satisfaction.
  • Excellent communication and interpersonal skills, with the technical competency to clearly discuss fundamental theory and principles.
  • Proven ability to work effectively in a fast-paced, multi-tasking environment, managing multiple priorities simultaneously.
  • Excellent troubleshooting, writing, and editing skills.
  • Proficient user of Microsoft Office and ideally experience with SalesForce or a similar CRM database.
  • Proficiency with data visualization and analysis techniques and programming languages such as R or Python (Numpy, Pandas) is helpful.
  • Ability to work effectively with both internal and international departments. Fluency in other languages is an advantage.
  • A confident presenter, comfortable presenting, teaching, or training other scientists.

Location & Travel

• Desired Location: Around Paris or Lyon.
• Travel: Frequent travel is expected as part of this role.

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Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

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We are looking for a highly driven and motivated individual to join the Applications Support team as a Field Applications Specialist. This role will suit someone with a strong commitment to customer service and satisfaction.