• Define and execute the overarching digital strategy to drive growth, engagement, and self-service efficiency
• Lead digital transformation initiatives across the organisation
• Identify emerging technologies and trends to enhance customer experience and operational efficiency

• Build, lead, and inspire a multidisciplinary digital team
• Foster a collaborative, innovative, high-performance culture

• Own and optimise all digital touchpoints including websites, community, e-commerce, onboarding, and omnichannel experiences
• Champion UX/UI best practices and user-centric design

• Define, track, and report core digital performance metrics
• Use data-driven insights to continuously improve digital effectiveness

• Partner cross-functionally with marketing, IT, product, and sales
• Present digital strategy and performance to senior stakeholders
• Manage vendors, agencies, licences, and digital budgets to ensure effective resource allocation

• Bachelor’s degree in Digital Marketing, Business, Computer Science, or related field
• 7+ years’ experience in senior digital leadership roles with responsibility for strategy and transformation
• Proven delivery of large-scale digital platforms (web, apps, e-commerce)
• Strong experience leading multidisciplinary digital teams
• Deep understanding of digital ecosystems including UX/UI, SEO/SEM, e-commerce, and analytics
• Strong analytical, communication, stakeholder, vendor, and budget management skills
• Strategic, customer-first, results-driven mindset with a passion for developing digital talent

• Master’s degree (MBA, Digital Transformation, or related)
• Relevant certifications (Agile/Scrum, Google Analytics, Adobe, Digital Marketing Institute)
• Experience in large, customer-focused or regulated organisations
• Global or multi-region digital platform experience
• Exposure to AI-driven digital innovation
• Familiarity with platforms such as Salesforce, Storyblok, and Qualtrics
• Knowledge of GDPR, accessibility, and digital compliance standards

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

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Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

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As Customer Platforms Director, you will be responsible for shaping and executing ONT’s digital strategy to drive customer engagement, growth, and operational excellence. You will lead transformative digital initiatives, leveraging emerging technologies and trends to maintain a competitive edge. A key part of the role involves building and managing a high-performing multidisciplinary team across UX/UI, web development, content, and analytics. You will champion a customer-centric approach, optimizing digital touchpoints including websites, our community and e-commerce to deliver seamless and engaging user experiences.