New Product and Partners Field Applications Scientist
Northern Nanopore Instruments Inc
The Details...
As an NPI and Partner’s FAS at Oxford Nanopore Technologies, you will be working within a cross-functional team to provide high-quality technical expertise and representation for our developer, evaluation and closed early access projects with a view to optimize our new product testing and iteration process
The successful candidate will collaborate closely with customers, prospective clients, key opinion leaders (KOLs), external partners in the clinical and applied field to provide technical support for all products in early access and early commercializing phases.
This role requires adept troubleshooting, excellent verbal and written communication, effective time-management, situational awareness, poise under pressure and the ability to work collaboratively. You will be expected to build and maintain strong relationships with customers and colleagues in Services, Global Support, Product Management, Engineering, Sales, Marketing and Regulatory and Quality Control.
The responsibilities include, but are not limited to:
Managing developer, evaluations and early access customer and partners relationships from a technical perspective
Coordinate, manage, and deliver training, demonstrations, and solution evaluations with external partners and beta sites
Working with customers in their labs to run the new workflows end-to-end so as to gather good quality feedback on product performance, usability, etc
Provide direct technical support to customers and partners during early access phases, including assistance with setup, optimization, workflow implementation, validation, and data analysis. Collaborate with local FAS, Translational Applications, Sample Tech, R&D, Applied Bioinformatics, Regulatory, and Product Management teams as needed.
Establish a communication and visit plan for each assigned customer or partner, ensuring regular interaction based on project milestones, support requirements, and ONT business priorities.
Provide scientific and application feedback to internal teams to improve workflows and support the use of ONT platforms in alignment with business objectives.
Share responsibility for the completion of projects with external partners according to agreed timelines.
Contribute to internal product evaluations, experimental design, product usability projects, and customer-facing documentation.
Providing strategic and competitive feedback to the marketing, sales and product development teams
Recording and documenting relevant information from all customer interactions into ONT’s CRM
Creating and maintaining dashboards to provide management and colleagues easy access to summary level account/assay performance.
Providing technical consultations on products and related applications as part of the regional sales cycle
Participate in conferences, seminars, and webinars relevant to assigned projects.
Collaborate with Global Support and Technical Enablement teams to develop technical documentation and train global technical services teams .
Perform any other duties within the scope and responsibilities of the position as required.
What We're Looking For...
You'll have a solid background of lab experience with proven knowledge and understanding of genetics, molecular biology, cell biology and related fields as well as theoretical knowledge and practical experience of novel experimental design, appropriate sample preparation methodologies (DNA isolation, fragmentation etc.) and appropriate data analysis You'll be used to working in a fast-paced, multi-tasking environment with the ability to effectively work on and manage many priorities at one time. Your communication and interpersonal skills are a key strength and you're able to work effectively both with internal departments and internationally, and fluency in other languages would be advantageous.
We'll expect you to have a PhD in life sciences or equivalent commercial experience. Commercial experience should be in a support or customer facing role. You're a confident presenter and comfortable presenting, teaching or training other scientists and have excellent troubleshooting, writing and editing skills. You're a competent user of Microsoft Office and ideally will have used SalesForce or a similar CRM database. Experience working in a regulated environment would be desirable, either clinical or BioPharma and also have a keen eye for project management.
Up to 70% travel is expected as part of this role.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.
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Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.
We are looking for a highly driven and motivated individual to join the NPI and Partners team as a Field Applications Specialist. This role will suit someone with a strong commitment to customer support and satisfaction.