Reporting to the NE Technical Manager, Technical Services, you’ll partner closely with Sales to deliver high-quality technical expertise, consultancy, and representation for Oxford Nanopore’s products—ensuring successful adoption across academic, clinical, and biopharma accounts in Northern New England.

What you’ll do

• Pre-sales advising: lead technical calls, onsite/virtual demos, seminars, and conference activities at key accounts.
• Drive successful onboarding: conduct site-readiness assessments; guide experimental design and sample prep; train users on devices, workflows, and software; support downstream data analysis.
• Own the technical relationship: manage technical success plans for strategic customers and remove adoption blockers.
• Partner with Sales: align on territory priorities, evaluation criteria, and timelines; provide timely feedback to accelerate deals.
• Document rigorously: track enquiries, experiments, and outcomes in CRM; capture competitive and market insights.
• Represent in the field: help organize and run workshops, roadshows, and exhibitions.

What you’ll bring (Essential)

• Education: Master’s in Life Sciences, Genomics, Cell or Molecular Biology (PhD welcome but not required).
• Hands-on lab expertise: strong foundation in genetics/molecular/cell biology; practical + theoretical knowledge of experimental design and sample prep (e.g., DNA/RNA isolation, fragmentation, library workflows).
• NGS fluency: comfort discussing complex genomics topics with experienced researchers; ability to translate needs into workable protocols.
• Trainer & presenter: confident delivering group trainings and 1:1 coaching; excellent troubleshooting, writing, and documentation skills.
• Work style: thrives in fast-paced, multi-tasking environments; organized and responsive with strong interpersonal skills.
• Tools: proficient with Microsoft Office and Salesforce (or similar CRM).

Nice to have

• PhD in a relevant field.
• Commercial, customer-facing or technical support experience.
• Linux familiarity for data handling/analysis.

The salary for this role is between $97,00 and $122,00 USD. The salary offered will reflect the skills and experience of the candidate.

Certain roles within ONT are eligible for annual bonus and stock. These awards are allocated based on individual performance.

Employees based in the US have the option to choose healthcare benefits, participate in the company 401(k) plan and company match, we also offer short-term and long-term disability coverage, basic life insurance, and commuter benefits to name a few.

We are proud to be an equal opportunity employer. We select and employ candidates only in accordance with their merits, qualifications, and abilities to perform the duties of the job regardless of gender, marital status, race, religion, color, age, disability, sexual orientation, military or veteran status. If you require an accommodation to complete the application or interview process, please contact human.resources@nanoporetech.com

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Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries.

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Reporting to the NE Technical Manager, Technical Services, this exciting role involves working closely with the sales team to provide high quality technical expertise, consultancy, and representation for Oxford Nanopore Technologies Inc.’s products, ensuring the successful application of the products to our Northern New England customers’ research. The successful candidate will be working to strengthen the company's relationship with scientists encouraging them to view Nanopore as the preferred supplier of solutions for their work. The role is highly technical and involves providing pre-sales activities, including presentations, seminars, and technical calls. The Field Applications Scientist (FAS) will be supporting customers in all stages of technology adoption, including site readiness assessments, experimental design, use of Nanopore's devices, and downstream data analysis.