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Posted on Saturday, June 10, 2023

Customer Success Specialist

Job Posted
May 1, 2023

👋🏻 Hey there!

We're seeking a dynamic Customer Success Specialist to join our vibrant Client Growth team, as we embark on our ambitious mission to become the first-choice creator content & ads platform for e-commerce. In this role, you will upscale customer service standards, advocate for clients' needs, and provide solutions that drive client growth and satisfaction.
This role is full-time, fully remote, and requires availability from 9 am to 6 pm EST.

🚀 About us

Insense, an official creative partner of TikTok and Meta, is a SaaS-enabled marketplace that connects brands with the creators to produce visual assets that win in the paid social.
Founded in 2016, we are a remote-first company of 50 people from 13 countries.
Our two-year ambition is to become a first-choice creator ad & content platform for e-commerce in the US. And we are inviting you to join us on this exciting journey!

🛠 Responsibilities

Act as the primary point of contact for self-service clients, ensuring they derive maximum value from our platform.
Master the Insense platform and the broader domain of paid social advertising to provide best practices, consultative advice, and effective problem-solving to our clients.
Develop and maintain strong relationships with clients, fostering a partnership that promotes loyalty and growth.
Manage multi-channel client communication, proactively reaching out to accounts, and providing tailored support and solutions based on their needs.
Assist in the execution of internal client activation campaigns, driving customer engagement and product adoption.
Utilize data, product updates, and market trends to recommend growth opportunities to our client base.
Proactively identify churn risks within your portfolio and develop strategies to mitigate and eliminate such risks.
Collaborate with the Customer Operations Team, aiding in daily customer operations, back-office tasks, and projects.
Be the customer advocate within the organization, influencing our sales process and product roadmap based on client feedback and needs.
Work in partnership with the Creator Growth team to manage client campaigns — creating tasks, monitoring progress, and ensuring campaign goals are met.

👩🏻‍💻 Who are we looking for?

Proven experience in a customer-facing role within a fast-paced, digitally-focused business environment.
Excellent communication and relationship-building skills.
Strong problem-solving and decision-making abilities.
Ability to work collaboratively across multiple functions and teams.
Proactive mindset, with a focus on providing exceptional customer service.
Strong organizational skills, with the ability to manage multiple projects and clients simultaneously.
Experience with CRM tools would be advantageous.
Bonus points:
Having a background in Digital Marketing/Paid Social is a plus.
Previous experience of working in a startup;

🤝🏻 What we offer

🏠 Fully remote, full-time position
💰 Competitive salary commensurate with your experience
🌍 Experience working in an international team together with dedicated, dynamic young professionals
🌱 Professional growth opportunities - cultivate your knowledge in influencer marketing, e-commerce, and paid social
💻 Necessary working Apple equipment after a probation period
🏝 Team retreats two times a year

How to apply

To apply, email us at, telling us about your career, achievements, and why you like our product.