Join a Groundbreaking Partnership in Regenerative Medicine!

Induce Biologics USA Inc. is proud to be the appointed representative for Red Rock Regeneration Inc. in the United States, overseeing the manufacture, marketing, and distribution of their innovative regenerative medicine products. This collaboration places us at the forefront of delivering cutting-edge solutions to patients within the U.S. healthcare market.

By joining Induce Biologics USA Inc., you’ll be part of a mission-driven team working with revolutionary technology that’s reshaping the future of bone regeneration—and making a real difference in patients’ lives.

Are you a natural leader who thrives on delivering outstanding customer experiences? We’re looking for a passionate Customer Service Supervisor to help guide our dynamic team and ensure every interaction with colleagues or customers exceeds expectations. In this role, you’ll inspire and develop a high-performing team, provide hands-on support, and help shape a positive, results-driven culture. If you’re ready to make an impact, build strong relationships, and align our service excellence with company goals, we want to hear from you!

Leadership, Talent Recruitment & Team Development

• Serve as the daily point of contact for the Customer Service team, providing guidance, coaching, and feedback to ensure consistent performance.
• Support the Customer Service Leadership in conducting team meetings, performance check-ins, and training sessions.
• Promote a customer-first mindset and high engagement across the team.
• Help identify skill gaps and assist in developing individual training or development plans for team members.
• Partner with leadership to define staffing needs, develop job descriptions, and create effective recruitment strategies that attract top talent.
• Assist with the recruitment and selection process, including sourcing, screening, interviewing, and making hiring recommendations.
• Promote accountability and maintain high morale through recognition and constructive feedback.

Timekeeping, Scheduling & Attendance

• Review and approve employee timecards for accuracy and compliance with company policies.
• Process and track time-off requests, ensuring adequate department coverage.
• Assist in creating and maintaining work schedules to align with workload demands, customer needs, and business priorities.
• Coordinate coverage for absences and adjust schedules as needed to maintain service levels.

Customer Service & Operations Support

• Assist in managing daily customer service operations, including order handling, product returns, customer inquiries. .
• Support communication with customers, distributors, and internal teams to ensure a smooth flow of information.
• Help monitor department performance metrics and provide input for service improvement strategies.

Order & Inventory Coordination

• Coordinate with suppliers, distributors, and third-party logistics partners to ensure timely and accurate product deliveries.
• Support the use of inventory management platforms (e.g., Odoo) and ordering systems to ensure accurate data flow to ERP/accounting systems.

Systems & Process Support

• Act as a secondary “super user” for department-related software, including online ordering platforms, CRM, and ERP systems.
• Assist in developing and updating departmental SOPs, onboarding guides, and customer ordering instructions.
• Provide system-related troubleshooting assistance for the team.

Training & Quality Support

• Assist in onboarding and training new customer service team members.
• Help respond to customer inquiries and complaints in coordination with QA to ensure timely resolution.
• Maintain product knowledge and stay updated on new processes and services.

Education & Experience

• A high school diploma or GED is required; a bachelor’s degree in business, healthcare administration, operations, or a related field is preferred.
• 5+ years of progressive customer service experience, including at least 2 years in a supervisory role managing a team of five or more employees.
• Experience in the medical device, biotech, or life sciences industry strongly preferred.

Technical Skills

• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and ERP systems (e.g., SAP, Oracle).
• Strong working knowledge of FDA regulations, ISO standards, and applicable quality system requirements.
• Strong computer skills, including Microsoft Office Suite and database management tools.

Core Competencies

• Exceptional verbal and written communication skills with the ability to manage conflict professionally and empathetically.
• Customer-focused mindset with proven problem-solving abilities.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Compensation Range

The salary for this position is expected to fall within the range of $75,000 to $90,000 annually, depending on factors such as experience, education, credentials, and job-related skills. This range reflects what the employer reasonably expects to pay for the position. It is not a guarantee of compensation for any individual hire.

Equal Employment Opportunity Statement

Induce Biologics is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Third-Party Recruiters

Please note that Induce Biologics does not accept unsolicited resumes or inquiries from third-party recruiters or staffing agencies. Any resumes submitted to our team without a prior agreement will be considered the property of Induce Biologics, and we will not be obligated to pay any fees related to unsolicited submissions.